Warranty and Returns Policy

Overview

We want you to love your GA.MA tools. If you are not fully satisfied with your purchase, you may return it or request warranty service under the conditions outlined below.

• Return window: Products purchased on gamaprofessional.us may be returned within 7 days from the day you receive the product if they are new or gently used.

• Refund eligibility: Only new, unopened products in original packaging are eligible for a refund. Opened items may be eligible for store credit under limited circumstances.

• Proof of purchase required: All returns and warranty claims must be accompanied by a receipt or valid proof of purchase from gamaprofessional.us or an official distributor.

• Warranty coverage: All GA.MA tools include a 12-month warranty covering manufacturing defects under normal use. Defective products will be exchanged for the same or an improved model.

Note: We cannot accept returns for items purchased outside gamaprofessional.us or from unauthorized retailers. Free returns and exchanges are available only for shipments originating from the continental U.S.

Warranty Exclusions

Your warranty does not cover:

• Damage caused by misuse, improper maintenance, or failure to follow product instructions.

• Damage due to accidental breakage or during shipping after delivery.

• Products that have been tampered with, altered, repaired, or replaced by unauthorized parties.

• Defects that occur outside the warranty period.

Purchases from Authorized Retailers & Distributors

If you purchased your GA.MA item through an authorized retailer or distributor, you must first file your return or exchange through them. If you cannot obtain a resolution, you may then contact us at aftersales@gamaprofessional.us.

Out-of-Warranty Assistance

GA.MA offers repair services for products even after the warranty period has expired. To request assistance:

1. Fill out all required fields in the return form at https://www.gamaprofessional.us/contact-us/.

2. Select “Assistance out of warranty” in the “Type of Return” field.

3. You will receive instructions about our repair center, Creative Beauty. You may also contact them directly:

   • Phone: (847) 676-1950

   • Email: creativebeautyconcepts8040@gmail.com

Please note: All costs for shipping and repairs outside the warranty period are the responsibility of the customer.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• It must be returned in the original packaging.

• You must provide a receipt or valid proof of purchase from gamaprofessional.us or an authorized distributor.

Non-returnable items:

• Gift cards

• Final sale items

Refunds

Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.

• Approved refunds: Processed back to your original method of payment within a few business days.

If you haven’t received a refund:

1. Re-check your bank or credit card statement.

2. Contact your credit card company or bank (processing times may vary).

3. If still not received, contact us at aftersales@gamaprofessional.us.

Exchanges

We only replace items that are defective or damaged under warranty.

• To request an exchange, email us at aftersales@gamaprofessional.us or fill the form at Contact Us.

Gifts

• Warranty assistance: If you received a GA.MA product as a gift, we are happy to provide troubleshooting support, repair instructions, guidance, or replacement parts if needed.

• Proof of purchase required: For returns or refunds of gifted items, we kindly request proof of purchase from the original buyer (the gift giver). Without this, we cannot process a refund or return.

Shipping Returns

To start a return process, please contact us at aftersales@gamaprofessional.us or fill the form at Contact Us.

• If your return is approved, or if our technical service team requires the unit for inspection, we will provide a prepaid return shipping label.

Need Help?

For any questions about refunds, returns, or warranty claims, please contact us at aftersales@gamaprofessional.us.